How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is $5.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $8.95. Our international shipping starts at 6.95 US depending on weight.
How do I track my package?
- Your order page will not show tracking information until after your order is shipped. The information can take up to a week to update. You will receive shipping updates to your email inbox after your item is shipped with our premium shipping. If for any reason you don't receive a tracking update within 7 days of purchase, please send us an email.
- Please note that depending on country, tracking information is sometimes delayed up to a week from shipment. If you do not receive a shipping update a week after receiving your shipment confirmation, please email us to help you track your package, as some email providers do not allow emails from unknown senders into the main inbox.
How long does it take for an order to arrive?
- Delivery times vary between countries, but average between 1.5-3 weeks to USA and Canada. Order to Europe, Australia/New Zealand can take a week or two longer.
- Transit time to Latin America, Africa, the Middle East and the Caribbean generally take 5-6 weeks, but can take up to 60 days depending on customs processing times in each country.
- Please note that we ship worldwide, however we have no control over customs processing times in your country. Once a package reaches your country, it is not our responsibility if the customer is not informed of their country's customs and local postal service times.
- In some countries, such as Mexico, Central and South American countries and the Caribbean, customs processing is significantly longer than other countries, and local postal service is also significantly slower. We have seen packages take up to 60 days to arrive to some of these countries. If you are from one of these countries and are not prepared to potentially wait this long, we ask that you please refrain from ordering from us.
- Please note that processing times can take 3-5 business days, depending on product demand.
- Our clearance items are often sent from our international warehouses. We offer a heavily discounted price and low cost or sometimes free shipping. Given that these are international orders, we do not have a guaranteed shipping time.
- If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Where do your other items come from?
- Salezr is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. While some of our items do come from the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
- Please note that only one coupon can be entered per order. Coupons MUST be entered at the time of checkout to be applied to an order. We can not apply coupons to orders after they are made.
RETURNS & EXCHANGES
Basic Refund Policy
- There are 2 categories of items that the Salezr sells, and all 3 have sightly different Refund Policies:
Clothing, Bags and Apparel: If your item is defective, we will replace it at no cost to you within the first 30 days. We are not responsible for mistakes made by the customer during an order. We are NOT responsible for customers ordering the wrong color or size.
Free Items: Due to the nature free or clearance items, there is no refund applicable. If your item is defective, please email us at firstname.lastname@example.org
- For all applicable returns, please send us an email to email@example.com for detailed instructions. Please Note: Customer pays return shipping on exchanges.